Refund Policy

CryptoGig is a marketplace with a buyer and a seller side. These refund rules are created with the protection of both the buyer and seller in mind and apply to both buyer and seller.

If you have technical issues with a gig, please contact the Author or leave a comment on the gig's Page first. In the rare case that the Author does not respond within 48 hours, please contact support and we will help contact them on your behalf.

Please take into mind that unlike physical goods, digital goods can't be returned. Because of this there are different rules for refunding digital goods.

When requesting a refund, please do so by using the "request refund" button next to the order on your order page. Please take into account that a refund can only be given within 7 days after your purchase. You can only request a refund once, so please make sure you submit any required information. Please first always contact the seller before requesting a refund.

CryptoGig nor the seller have to give any refunds in the following situations:

• You found another item you like better or you've changed your mind.
• You don't have sufficient expertise to use the item.
• You don't have the correct software to open and edit the item.*
• You bought the item on accident.
• You have not provided enough information to determine why you have the right to a refund.
• You do not have the knowledge to use the gig.
• The purchased gig is not working because of misconfiguration or a not supported setup in the buyers environment.
• You can't access the gig anymore because the item is no longer available on our platform.
• The gig does not meet your expectation or you don't want it anymore.
• The refund is requested more then 7 days after purchase.

* For example: 

“The file does not open” ;
“I do not have a program for this element”;
“Fonts do not display glyphs/swirls/swashes”;
"The element does not work as expected";
"The element is of low quality.";
"Wordpress error during installation";
"The zip file cannot be unzipped or is corrupted";
"I purchased the wrong version or license".

File will not open

The first thing to check is to make sure you have unzipped your item. All CryptoGig items are downloaded as ZIP files, which are compressed files. In order to use the item, you will first need to unzip the file. Not sure how to unzip a file? Learn how here: Windows:

To decompress files

1. Open File Explorer and find the compressed folder.
2. To unzip the entire folder, right-click to select Extract All, and then follow the instructions. You can also select Extract All from the command ribbon.
3. To decompress a single file or folder, double-click the compressed folder to open it.

Mac:

Unzip (expand) a compressed item: Double-click the .zip file. The unzipped item appears in the same folder as the .zip file. 

ZIP file cannot unzip or is corrupted

There are a few things that could be causing the problem. Here are some things to check:

What is the size of the original file? Make sure the file you downloaded is the same size as the original item file. If the file you downloaded is smaller, the file was not downloaded correctly.
The file is the correct size but is corrupted. If it is a large file, there may have been a download error. Try downloading the file again and consider using a download manager to avoid further problems.
Do you get a RAR file after trying to unzip the file? In this case, you will need a RAR extractor: Windows | Mac | Mac App Store

If you have already unzipped the item but are still having trouble opening the file, make sure you are opening the file in the correct program. Here are some common file types found on CryptoGig and the corresponding programs that are commonly used to open them:

AI, EPS — Adobe Illustrator
INDD — Adobe InDesign
PSD — Adobe Photoshop
DOC, DOCX — Microsoft Word
PPT, PPTX — Microsoft PowerPoint
KEYNOTE — Keynote (for Mac)
OTF, TTF — Font installed on all computers

License Exchange

In case you purchased the wrong license, please purchase the correct license within 7 days of the initial purchase and contact us by submitting a ticket through our Help Center. We will then refund your first license.

Refunds are only possible when upgrading a license. For example, when a regular license was purchased but an extended license was required. It is not possible to downgrade a license, for example from an extended license to a regular license.

Disputing a refund request

If your refund request was rejected by the seller and you believe you are entitled to a refund for one of the above reasons, you can dispute the seller's decision. When filing a dispute, be sure to describe the situation in detail, and in the case of a technical defect in the purchased product, describe the defect in detail.

Please first always contact the seller before requesting a refund!